Refund & Replacement Policy

When Refunds May Be Approved

• The ordered ring size is unavailable and no suitable replacement size can be provided.
• The ring arrives faulty, defective, or damaged due to a manufacturing issue.
• The issue is reported within the stated support window.

Non-Refundable Cases

• Change of mind after purchase.
• Incorrect size selected by the customer.
• Normal wear and tear after delivery.
• Scratches, dents, or cosmetic damage caused after use.
• Damage caused by misuse, accident, unauthorized repair, or improper handling.
• Lost or stolen ring.

If Your Ring Arrives Faulty

• If the ring received is faulty or defective, the customer must contact Arzen support with proof of purchase and clear photos or videos showing the issue.
• Once verified by the support team, Arzen may offer a replacement ring. If a replacement is not available, a refund may be issued.

Size Unavailability

• If the selected ring size is unavailable after an order has been placed, Arzen will contact the customer with available options.
• If no suitable replacement size is available, the customer may request a refund for the affected order.

Reporting Window

• Customers must report faulty, defective, or damaged rings within 10 days of delivery.
• Requests submitted after this period may not be eligible for refund or replacement.

Support Contact

Required details:

• Order ID or proof of purchase.
• Customer name and contact details.
• Description of the issue.
• Photos or videos of the faulty or defective ring, if applicable.